Proccess

You have received your product but something is wrong! Maybe the size or the color...
No worries you have 14 days from the day of delivery to enjoy a free exchange.


First, contact us at the address below, specifying the reason for your return: contact@henjl.fr

Once we have confirmed by email the correct reception of your request for retraction you will simply download this form, fill it in and send it back to us.

Exchange or Return?

 

To be very clear, the exchange is free, the return is at your expense.

We consider the exchange as part of the customer service. In the event that you need an exchange of size or color of the same item, we will refund the shipping costs of your package at your request based on standard delivery by colissimo in mainland France only and this for 14 days from the date of delivery.

If you are not satisfied with your purchase for any reason, we will be happy to accept your return within 14 days upon receipt of your order. For the cancellation of your order, you can exercise the right of withdrawal without penalty, but the shipping costs will be at your expense and will not be refunded.

In both cases, we advise you to favor sending with delivery against signature. The return of the product is your responsibility, in the event of loss of the package, no refund can be made.

Reuse your Henjl cardboard. Indeed our delivery boxes have been designed to be reused. You will therefore find a system allowing you to close your box. Note that it is essential that the product you send is in its original packaging.
Recovery condition
 

Recovery condition

 

The right of withdrawal may be exercised only for returned Products complete, in perfect condition, unworn, clean, in their original packaging, with the provision of a copy of the purchase invoice. Products returned incomplete, damaged, soiled, broken or damaged, for any reason whatsoever, will not be taken back.

All returned items are handled and controlled manually upon reception. We reserve the right to reject the return of products that do not meet above conditions.

The Customer is liable for the depreciation of the Product resulting from manipulations other than those necessary to establish its nature, its characteristics and its proper functioning.

In accordance with the provisions of the Consumer Code, the Customer can not exercise the right of withdrawal for Products made according to his own specifications or clearly personalized according to the wishes of the Customer.

Refund

 

Once your parcel has been received and checked, it will be returned to stock in new packaging. If the above conditions for return are met, we will then proceed to the refund and a credit note will be generated in your account area.