FAQ

The creation of a customer account is required to place an order on the Henjl.fr site. 
Your customer account allows you to track and keep your orders, invoices and returns if necessary, but also if you wish to keep your personal data for future orders.

If you have never ordered on the Henjl site, you can create a customer account here.

You can change your personal information in your customer account at any time. 

Log into your account, then select "edit" in the "my information" tab to change your personal information, and even process in the "my addresses" tab to change your default delivery address and/or add a new address.

If you have lost your password, you can click on "forgot password" on the login page. Enter your login email address to receive an email and reset your password. 

Attention it is possible that some mail may be redirected to your "Spam" box depending on the settings of your box. 

The newsletters allow you to stay informed about news, exclusive offers and news. 

Moreover by subscribing to the Henjl newsletter, you become a free HENJLVIP member and have access to many advantages: 

• 10% discount on your first order
• Monthly discounts on a selection of products from the new collection.
• Web exclusives and previews 

Our customer account, by selecting "modify" in the "my benefits" tab and at the bottom of the page by unchecking "I wish to participate in "FABFOUR" and take advantage of the EXCLUSIVE VIP OFFERS by receiving the newsletter". 

You can go back on your choice by checking this box again. 

Please note that once you unsubscribe to the newsletter you are no longer considered a HenjlVip member and you will no longer have access to the benefits of the program.

Henjl VIP is our fidelity program, accessible to all as long as you have a Henjl customer account and are subscribed to the newsletter. 

This program allows you to access benefits such as: 

• 10% discount on your first order
• Monthly discounts on a selection of products from the new collection.
• Web exclusives and previews 

To become a HenjlVip member and enjoy the benefits of the program you can subscribe to the newsletter here

You can follow the progress of your order in your customer account, in the tab "my orders", you can see the history of your orders as well as the tracking of packages.

You can use your coupon codes when validating your cart. Go to your cart and select "Do you have a coupon code or a gift card?" in the summary of your order. 

Once the promo code is validated, the discount amount and the new total amount are updated and you can proceed to the next step. 

Once the order has been paid for and the payment validated, you can no longer cancel your order. 

You will always be able to return your product if it does not suit you!

Delivery in France :

• Colissimo at home and free pick-up at a relay point. 
• Chronopost : 20 euros 

Discover other destinations and rates here 

We deliver to the following countries: 

Germany
Austria
Belgium
Denmark
Spain
France
Greece
Italy
Luxembourg
Monaco
Norway
The Netherlands
Portugual
Sweden

Delivery times depend on the delivery method chosen and the destination. 

For a shipment to France the delivery time is a maximum of 7 working days and on average between 3 and 4 working days. 

It is quite possible to add a delivery address different from the billing address, during the validation of the delivery.

The Henjl.fr site is secured by the system of encryption and remote payment: SSL (Secure Stocket Layer). The system guarantees the security of personal data and transactions carried out. In connection with the platform Mercanet of the BNP, confidential information (card number, validity date) are not diffused. Moreover, the site is equipped with the 3DS system (3D SECURE) created by Visa and Mastercard, a procedure for authenticating the cardholder for online payments. Entering a code received on a cell phone is essential to authenticate the buyer and validate the payment.

Discover the different means of payment

Credit Cards 

• CB
• Visa
• Eurocard
• Mastercard

Other means 

• Paypal

International cards from the CB, Visa, Mastercard or Eurocard network are accepted.

Once your payment has been validated, an order confirmation must be sent to you. Remember to check your SPAM file. 

It is possible that your payment is not accepted in this case you will not receive an order confirmation. If you do not receive any email, please contact us at the following email address: contact@henjl.fr

If you have received a credit note from a previous order, or a gift card, you can use the amount in one go on the entire site. 

After you have made your selection, go to your shopping cart. In the first step you can integrate a "promo code" in the order summary tab. Once you have entered your code (credit or gift card), your discount will appear above it and is directly taken into account in the final amount of your order. 

To get the invoice of your order, go to your henjl customer account, then the tab "my orders". 

You can find all your orders since the creation of your account. To obtain an invoice, select the order concerned using the "Details" button. You can download your invoice at the bottom of the page. 

We accept exchanges or returns up to 14 days after receipt of the order without penalty.

The products concerned must not bear any trace of use; nor must they have been worn or washed and delivered with their delivery packaging (cardboard packaging, protection and product label). 
For a product exchange, please indicate the new model chosen and the desired size.
Covid-19 protective masks (ref M100 or DT100) are neither taken back nor exchanged.

You can find the steps to follow here : Concerning a refund request, the return costs are at the customer's charge. For product exchanges, the return costs can be paid by Henjl if and only if, a proof is brought to the retractation form (Post Office Invoice ...). Henjl will bear the costs of the return shipment.

Upon receipt of the product, your exchange will be processed within 2 working days (excluding the annual closing period). 
A confirmation email will be sent to you when the new package is shipped by sending you the tracking links of it.

If the parts are no longer available, we will contact you and we will offer you a refund or the choice of another product.

Upon receipt of the package, we perform a verification of the product, if it is accepted, we make the refund within 2 business days (excluding the annual closing period).

The refund is made directly to the payment card used at the time of the order. A confirmation email with proof of refund will be sent to you. 

If you bought your product in one of our retail stores, exchange or refund cannot be made via the Henjl.fr website. You can contact the store in question for any request.

Henjl develops ranges of merino wool clothing for the city as well as for the mountains! 

• 100% merino wool sweaters 
• MK2 sweater with body mapping 
• Merino wool jacket 
• T-shirts 100% merino wool
• Merino wool beanie 
• Wool gloves made in France 
• Cloth mask - covid protection 19

Our products are all made either in Europe or in France. You can find the country of manufacture and the entire orginie of each product in the tab "Manufacture" of the product.

Discover our manufacturing plants here 

We have chosen to work with two wool forgers, both respecting the social, environmental and animal values we share. 

• Schoeller®, Argentinean wool
• Reda, wool from New Zealand. 

All of our suppliers and collaborators are certified on environmental, social and animal health levels. We are committed to working only with high quality suppliers. 

Find all our certifications here.

Discover our garment size guide

In an eco-responsible approach, zero waste is a new technique of knitting in full 3D and without seams. This technique reduces to a minimum the loss of material and waste related to the production of the garment. 

Find out more about Zero-Waste as well as our Zero-Waste full sweater here 

With a local, small series production, quality and sustainable, at a fair price all year round. We do not feel the need to participate in sales.

Find out more about our vision of sales here.

It is very simple to maintain your clothes whether it is 100% merino wool, aplaga, cahcemir ... they require special treatment and regular to keep all their natural qualities and be kept as new. 

Before any washing look at the label of your product it will guide you in its maintenance. - 

Our woollen garments are machine washable thanks to an EXP treatment developed by our supplier Schoeller. 
The EXP treatment is the only wool treatment in the world certified Bluesign and Gots without the use of chlorine.

For a machine wash it is necessary that your machine has a special washing cycle for wool / delicate textiles. 
In addition your sweater must be washed inside out and at very low temperature to avoid pilling of the wool.

Never use a tumble-dryer, nor a spin-drying exceeding 600 rpm, as this may cause your garment to shrink considerably! 
The best way to spin is still to spin by hand. 

Dry your merino wool sweater horizontally and away from the sun to keep all its color. 
Keep your sweater folded flat and not on a hanger under the risk that it will deform over time. 

Washing with corn is the best solution: in lukewarm water (maximum 30°) with a special chlorine-free detergent (or neutral PH soap). 
Be careful not to twist the garment to wring it out as this may deform it. 

Discover our complete care guide here.

First of all, be aware that the cleaning of your wool sweater will depend on the type of stain. A wine stain is different from a grease stain!
Don't wait to treat the stain, the sooner it is cleaned, the more likely you will be able to remove it completely because the wool will not have had time to absorb it.

• Dietary fat
  Gently rub with a cloth soaked in Scarlet water.
• Coffee / tea stain
  Gently soak the stain with a mixture of 90° alcohol and white vinegar, rub gently and then sponge.
• Wine stain
  Red wine: immerse your sweater in a warm milk bath for a few minutes: when the soaking water turns pink, the knitwear can be removed. Soap gently and then rinse. 
  White wine: Wipe off with a paper towel, then soak a cloth with hydrogen peroxide and pat the stained area. Then rinse with clear water.
• Blood stain
  Clean with pure vinegar and rinse with cold water.
• Mud stain
  Wait for the mud to dry, then gently rub with a soft brush. If the stain is still there, dab the area with vinegar water and then rinse.

And more tips here 

Your wool sweater ploche? It's completely normal and natural. The ploches come from the different yarns used. It happens that some threads escape which causes the pilling of the wool. 

We tell you everything about pilling and how to get rid of it here. 

Our masks are certified category 1 - UNS1 by IFTH / 30 washes

Intended for a professional or general public environment and exclusively reserved for non-health uses. They are intended to prevent the projection of droplets. The use of these masks is part of the strict application of measures related to containment, work organization measures and barrier gestures. They are not intended to be used by healthcare personnel in contact with patients. These masks may be offered to professionals or to the general public. 

Discover our fabric masks

Before using for the first time, wash the mask and inspect it for holes, tears or damage. 
It is recommended to wear the mask directly on bare skin, without contact with the hair.

The wearing time of the mask is 4 hours, change your mask when :

• you wish to eat or drink
• when it becomes difficult to breathe 
• if the mask gets wet or damp from the weather
• if the mask is damaged
• if the mask is deformed and no longer fits.

This mask is designed to be reused and washed 30 times.

• Machine wash, with a detergent suitable for the fabric, with a cycle of at least 30 minutes at 60°C.
• Mechanical or conventional drying
• Ironing at a temperature of 120/130°C

Discover our instructions for use

• Mask HENJLM100, for everyday use

Ultra-comfortable, breathable and easy to maintain on a daily basis.

• Mask HENJLDT100, for sportspeople 

Flexible, ultra-breathable for all your indoor and outdoor activities.

The logistics of the masks is carried out by Henjl to reduce the risks as much as possible.

Although henjl masks are delivered pre-washed they need to be washed before first use!
A user manual is delivered with the mask, you can find all the information about fabric masks.