Delivery time

The Seller undertakes to make the delivery of the ordered items between 2 and 7 days (excluding Saturdays, Sundays and holidays), depending on the delivery method chosen and the availability of items. When you order several products at the same time and the shipping times are different, the actual shipping time may be the longest, the entire order being prepared when all the products that constitute it are in stock at the Seller.

Price

Processing, delivery and packaging fees are charged extra. They vary according to the delivery method chosen by the Customer. They are offered for any order delivered by the Colissimo service. The delivery costs are indicated below as well as on the summary of the order before the validation of the latter.

France, Belgium, Luxembourg

  • COLISSIMO home with signature: 0 €

  • COLISSIMO Point Relais: 0 €

  • CHRONOPOST: 11 €

 

Délivery address

The Products are delivered to the delivery address indicated during the order process.

It is the responsibility of the Customer to verify the completeness and the conformity of the information which it provides to the Seller, the latter being, in no case, responsible for any errors of seizure and the consequences in terms of delay or error of delivery. In this context, all costs incurred for the return of the Products will be entirely the responsibility of the Customer.

Provide your mobile number when you creating your customer account. A  number essential to be informed of the delivery by the carrier. However your number will remain cofidential and will not be disclosed for any other use

Delivery problem

You had a problem during the delivery of your product, don't hesitate to contact us. We are at your disposal from Monday to Friday from 9am to 12am and from 2pm to 5pm, at 09 72 57 44 57 or by email at the following address: contact@henjl.fr

If a delay in delivery occurs, or packages are misplaced by carriers, the Customer must notify by email or telephone the Seller within ten (10) days of receipt by email of the order confirmation. We will accompany you in the steps with carriers. For information, if a problem occurs during a Colissimo delivery, the investigation times are long. They can reach a month.

In case of exceeding the delivery date, the Customer has the opportunity to obtain the resolution of the contract of sale by sending a registered letter with acknowledgment of receipt to the following address: 

HENJL - Ginkio sarl, Parc des Glaisins
15 rue du Pré Paillard
74940 ANNECY-LE-VIEUX.