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Delivery time

The Seller undertakes to make the delivery of the ordered items between 2 and 7 days (excluding Saturdays, Sundays and holidays), depending on the delivery method chosen and the availability of items. When you order several products at the same time and the shipping times are different, the actual shipping time may be the longest, the entire order being prepared when all the products that constitute it are in stock at the Seller.

Provide your mobile number when you creating your customer account. A  number essential to be informed of the delivery by the carrier. However your number will remain cofidential and will not be disclosed for any other use

European Union countries

FRANCE

Free shipping with Colissimo.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: Free shipping
  • COLISSIMO Relay Point Pick up: Free shipping
  • CHRONOPOST: 20,00 € per parcel

 

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

GERMANY

Delivery costs are offered from 50 € of purchase in Colissimo Europe.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 13,00 € for an order amount lower than 50 €. For an order amount of 50 € and more: these fees are offered.
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

AUSTRIA

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 15,00 € 
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

BELGIUM

Delivery costs are offered from 50 € of purchase in Colissimo Europe.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 13,00 € for an order amount lower than 50 €. For an order amount of 50 € and more: these fees are offered.
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

DENMARK

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 20,00 € per parcel
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 30,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

SPAIN

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 15,00 € 
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

GREECE

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 30,00 € per parcel
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: This service is not available.

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

ITALY

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 15,00 € 
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

LUXEMBOURG

Delivery costs are offered from 50 € of purchase in Colissimo Europe.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 13,00 € for an order amount lower than 50 €. For an order amount of 50 € and more: these fees are offered.
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

NETHERLANDS

Delivery costs are offered from 50 € of purchase in Colissimo Europe.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 13,00 € for an order amount lower than 50 €. For an order amount of 50 € and more: these fees are offered.
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

PORTUGUAL

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 15,00 € 
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 25,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

SWEDEN

Prices include all taxes and customs duties!

  • COLISSIMO home with signature: 20,00 € per parcel
  • COLISSIMO Relay Point Pick up: This service is not available.
  • CHRONOPOST: 30,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

Other countries

MONACO

Free shipping with Colissimo.
Prices include all taxes and customs duties!

  • COLISSIMO home with signature: Free shipping
  • COLISSIMO Relay Point Pick up: Free shipping
  • CHRONOPOST: 20,00 € per parcel

COVID19 protective masks are shipped by La Poste in a pre-stamped envelope and delivered to your mailbox: postage is also offered. The logistics of the COVID19 masks are handled by Henjl directly. The amount of the delivery costs is indicated to you before the validation of the order.

UNITED KINGDOM

WE SUSPEND OUR SHIPPING TO UK FOR NOW WHILE WE MODIFY OUR LOGISTIC TO COMPLY WITH BREXIT. WE WILL BE BACK SOON!

Delivery problem

You had a problem during the delivery of your product, don't hesitate to contact us. We are at your disposal from Monday to Friday from 9am to 12am and from 2pm to 5pm, at 09 72 57 44 57 or by email at the following address: contact@henjl.fr

If a delay in delivery occurs, or packages are misplaced by carriers, the Customer must notify by email or telephone the Seller within ten (10) days of receipt by email of the order confirmation. We will accompany you in the steps with carriers. For information, if a problem occurs during a Colissimo delivery, the investigation times are long. They can reach a month.

In case of exceeding the delivery date, the Customer has the opportunity to obtain the resolution of the contract of sale by sending a registered letter with acknowledgment of receipt to the following address: 

HENJL - Ginkio sarl, Parc des Glaisins
15 rue du Pré Paillard
74940 ANNECY-LE-VIEUX.